Privacy Policy

1. Information We Collect

When you use our marketplace, request quotations, register an account, or contact our customer support team, we collect the necessary information to serve your wholesale and retail procurement needs:

• Account & Contact Details: Full name, email address, mobile phone number, WhatsApp contact number, and billing/shipping addresses.
• Business Information: Company name, GSTIN (for wholesale tax invoicing), business type, and trade references where applicable.
• Order & Enquiry Data: Product requirements, quantities, delivery destination, packaging preferences, and commercial enquiry messages.
• Technical Information: Device type, browser information, IP address, and platform usage metrics to ensure platform security and performance.

2. How We Use Your Information

We use the data collected strictly for legitimate business operations, including:

• Generating customized B2B price quotations and verifying product availability.
• Processing, dispatching, and tracking orders to your specified destination.
• Managing your customer account, order history, and saved items.
• Sending transactional updates, quotation confirmations, dispatch notifications, and responding to enquiries.
• Preventing fraud, safeguarding platform integrity, and complying with statutory tax regulations.

3. Information Sharing & Disclosure

Nellimart does not sell, rent, or trade your personal or business data to third parties for marketing purposes. We share data only with verified partners under strict confidentiality:

• Logistics & Freight Carriers: Sharing delivery addresses and recipient contact info for shipment fulfillment and delivery coordination.
• Payment Gateways & Banking Partners: Processing secure financial transactions.
• Legal & Regulatory Authorities: Only when mandated by applicable laws, court orders, or statutory reporting requirements.

4. Data Protection & Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal and commercial data against unauthorized access, loss, or misuse.

5. Data Retention & User Rights

We retain your account and transaction data for as long as your account is active or as necessary to comply with legal, tax, and accounting requirements. You have the right to:

• Access, review, and update your personal information via your account profile.
• Request rectification of inaccurate details.
• Request deletion of your account and associated personal data, subject to mandatory legal record-keeping obligations.

6. Cookies & Tracking Technologies

Our website uses essential cookies and local storage tokens to maintain your login session, manage shopping cart state, and preserve user preferences. You may configure your browser to reject cookies, though certain marketplace functions may be limited as a result.

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal regulations. The latest version will always be accessible on this page with an updated revision date.