Shipping & Delivery Policy

1. Domestic Shipping & Freight Coverage

Nellimart delivers to commercial addresses, warehouses, retail stores, and residences across India. Our delivery models include:

• Full Truckload (FTL) & Partial Truckload (PTL): For wholesale B2B consignments, multi-tonnage agricultural staples, and commercial orders.
• Express Cargo & Surface Parcel: For sample kits, medium wholesale cartons, and retail consumer orders.
• Local Warehouse Dispatch: Direct collection or local delivery from our regional storage hubs.

2. Processing & Dispatch Timelines

Dispatch times depend on order type and customization requirements:

• Standard Catalog Orders: Dispatched within 1–2 business days after order confirmation and payment receipt.
• Custom Milled / Fresh Harvest Orders: Dispatched within 3–5 business days to ensure maximum freshness and quality grading.
• Bulk Export Consignments: Timelines are mutually scheduled based on container booking, inspection, and port clearance schedules.

3. Packaging & Cargo Protection

All agricultural goods, millets, rice varieties, and spices are packed in food-grade, moisture-resistant packaging:

• Multi-layer HDPE/PP woven bags for bulk grains and pulses.
• Vacuum-sealed or nitrogen-flushed pouches for premium spice powders and flour blends.
• Heavy-duty corrugated master cartons and pallet wrapping for freight security during long-distance transit.

4. Order Tracking & Notifications

Once your consignment is handed over to the carrier:

• A shipment confirmation with the Lorry Receipt (LR) number or courier AWB tracking link is sent via Email and WhatsApp.
• You can track real-time fulfillment status anytime from your My Orders dashboard.

5. Shipping Rates & Delivery Estimates

Freight charges are calculated transparently based on destination pin code, gross weight, and volume metrics. For custom B2B bulk orders, freight can be arranged on a Door Delivery or To-Pay (Transporter Hub Delivery) basis as specified in the quotation.

6. Damaged or Discrepant Shipments

We take extreme care in packing, but in the rare event of transit damage or quantity discrepancy:

1. Note the damage on the carrier delivery acknowledgement / POD (Proof of Delivery) slip before accepting the parcel.
2. Capture clear photographs or unboxing video evidence of the outer packaging and damaged contents.
3. Notify our logistics support team within 48 hours of delivery with your Order ID and photographic proof.

Our team will investigate promptly and arrange an immediate replacement shipment or issue a credit note/refund.